Have you encountered an issue with the game or with your account? Let us know here.
no avatar

SiriH

Junior Member

Apple (iOS)
Posts

6

Game not loading on iPhone XR

Fri Dec 13, 2019 3:46 pm
Hello there, I got a new phone a few weeks ago and Asphalt 8 is not working. The game runs well if I'm not connected to wifi. If I'm connected to wifi, the game loads up for a few seconds and then loads the game. After doing anything for a few minutes, the game crashes to home screen.
no avatar

FLORIN

Expert Racer

Windows PC
Posts

2928

Re: Game not loading on iPhone XR

Fri Dec 13, 2019 6:10 pm
Try clearing your cache or reinstalling.
Only do it if your profile is synced to cloud.
Without cloud your best bet is Customer Care but its the weekend so you need to be patient.
no avatar

howard74

Junior Member

Apple (iOS)
Posts

1

Re: Game not loading on iPhone XR

Thu Dec 19, 2019 8:42 am
You can reinstall the game if it is not loading but before uninstalling the game and again reinstall, you have to clear your game data and game cache so it will work like a newly installed game.
no avatar

Yeri Tan

Junior Member

Windows PC
Posts

1

Re: Game not loading on iPhone XR

Thu May 06, 2021 8:26 am
HI,
check if the wifi connection is good or not. Or try to delete the game app and reinstall it. If no use, try to update the iPhone system and the app. And I know there is the final solution: TunesKit iOS System Recovery to fix iPhone-related issues without data loss.