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AAAAM7

Junior Member

Windows PC
Posts

7

NEGATIVE CREDIT

Wed Jan 20, 2021 7:49 pm
I'm writing to find a solution for the
issue that I'm facing in ASPHALT 8. I had credit which turned negative,
carrier stars lost and I had about 112 plus cars which went down to 55
cars. I was in level 99 that too gone. Could you please advise a solution
for the same.

MY USER ID: AAAA7

PLAYER ID: 75C2F2

I have attached a screenshot for your reference.


I would appreciate your support in this regard.
User avatar

munhollon546

Junior Member

Windows PC
Posts

20

Re: NEGATIVE CREDIT

Sat Jan 23, 2021 12:51 am
Same happen to me - balance plus I lost all but 4 vehicles this happened twice.Entry ID: 109963504
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Black Phoenix

Junior Member

Windows PC
Posts

1

Re: NEGATIVE CREDIT

Sat Jan 23, 2021 1:06 am
Ok no problems I would like recover really my cars and my money
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AAAAM7

Junior Member

Windows PC
Posts

7

Re: NEGATIVE CREDIT

Sun Jan 24, 2021 12:43 am
HELLO GAMELOFT,

will someone care to reply with a solution to my issues
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AndreeaFromGameloft

Community Manager

Windows PC
Posts

1

NEGATIVE CREDIT

Fri Jan 29, 2021 5:20 pm
Please contact Customer Care and they will assist you.
-Windows - https://support.gameloft.com/contactus? ... verify=yes
''Never one, without the other'' - Greatest story between me and games
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SpringW

Junior Member

Windows PC
Posts

2

Re: NEGATIVE CREDIT

Sun Feb 21, 2021 1:45 pm
I am having the same problem, please help!
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AAAAM7

Junior Member

Windows PC
Posts

7

AndreeaFromGameloft wrote:
Please contact Customer Care and they will assist you.
-Windows - https://support.gameloft.com/contactus? ... verify=yes

Hi,

Conversation ID: #336447

I have been waiting since December to solve my issue in ASPHALT 8 could you please consider
ITS NEGATIVE CRETID OF 40 + million some how brought it down to 32 + and due to lost of my favourite cars Im not able to play.

Could you please find a solution.
 
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PeaceWarriorz

Junior Member

Windows PC
Posts

5

Re: NEGATIVE CREDIT

Wed Feb 24, 2021 1:34 pm
Hello Gameloft CC,
I had recently replied in the e-mail regarding my issue
The issue is that i got a restore in my account from the cc but that didnt fix my issue, instead it has doubled my issue
I already had the negative credits around 1.2M and slowly regaining my amount back and my career progress didn't got reseted.But after receiving the restore, i felt bad that the credits problem has not yet fixed and my career progress has been reseted 
Can you please fix this negative credits issue so that i can progress in my career and improve myself in my game
Regards
Attachments
Screenshot (10).png
NOTE - Here's the amount of credits i'm having now
Screenshot (10).png (4.1 KiB) Viewed 374 times
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PeaceWarriorz

Junior Member

Windows PC
Posts

5

Re: NEGATIVE CREDIT

Wed Mar 03, 2021 4:27 pm
PeaceWarriorz wrote:
Hello Gameloft CC,
I had recently replied in the e-mail regarding my issue
The issue is that i got a restore in my account from the cc but that didnt fix my issue, instead it has doubled my issue
I already had the negative credits around 1.2M and slowly regaining my amount back and my career progress didn't got reseted.But after receiving the restore, i felt bad that the credits problem has not yet fixed and my career progress has been reseted 
Can you please fix this negative credits issue so that i can progress in my career and improve myself in my game
Regards


One quick Question can i able to merge my android account to this account (That account is also facing the same problem except career reset but lost my model s) .If possible how can i do it?
no avatar

AAAAM7

Junior Member

Windows PC
Posts

7

Re: NEGATIVE CREDIT

Fri Mar 05, 2021 12:39 pm
Louis from GAMELOFT Wrote an email stating that the problem has been resolved.

But the problem is still not resolved and it is asking me to contact GAMELOFT CUSTOMER CARE please check attached pictures and advise
Attachments
Asphalt 8_ Airborne 26-Feb-21 1_09_28 PM.png
Contact customer care
Asphalt 8_ Airborne 26-Feb-21 1_09_28 PM.png (657.3 KiB) Viewed 276 times