Something is not right? You have a suggestion to make? Let us know right here, right now!
no avatar

Louiswhat90

Member

Google Play (Android)
Posts

58

no videos all the time , when are they going to fix it ?
User avatar

moromor28

Senior Member

Google Play (Android)
Posts

366

I only got 2 ads for my hatchery. And after that "sorry, the ad is not available ...."
Level-160
685 unique dragons
Started: 26 January 2019
Platform: Android EUR
Team members: Oyar, Koth'ez, Lysk, Momo'tu, Chang'E, Osiris, Love, Hermes, Verdrake, Hellion (all 90 lvl and 4 purple*) Bahajir is rising 
Code:45518d0
 
User avatar

cryscryb

Veteran

Apple (iOS)
Posts

1505

Adam From Gameloft wrote:
We are having issues with ads which are well reported, and we're investigating what the issue is and what can be done about it. It does not seem to affect everyone equally (I can still access them for example), so it is a tricky one to track down. We are working on it, however.

Might be more complex than anticipated? Or maybe they are also taking this opportunity to work on the new system for ads Adam mentioned, to prevent future video problems... which would actually be pretty great (worth the wait imho) if it would help to put most of the video issues behind us.
Adam From Gameloft
We are working to resolve this and hope that a new system for ads will improve this once and for all, but sadly there is currently not much we can do in the immediate term about this issue. Please bear with us while we work on it, it is a matter of urgency that we get this resolved for you all.


Mentioned here:
https://forum.gameloft.com/viewtopic.php?f=1804&t=711398&p=4120036#p4120036
Duplicate threads makes reader's and moderator's lives harder. Common game save/restore issues and creating a Customer Care/Chat ID/Ticket. GL said NO to "Gift All" button.
User avatar

Solarex

Dragon Mentor

Google Play (Android)
Posts

655

Hope to restore the videos soon.
User avatar

Lady Madonna

Senior Member

Google Play (Android)
Posts

235

I tried to report the lack of videos to Customer Care yesterday since there was no mention of videos under "known issues". I gave up after receiving this automated reply,

"Please keep in mind that there is a limited number of free cash videos to be watched per day. It can also happen that no videos are available at all at certain times. This depends on our advertising partners, and while we try to always have them available, it's not always possible. Do you feel your situation is different? Do you want to discuss it with our representative?". 

I'd certainly never previously seen an admittance that sometimes they simply don't have any videos to show! Have to say it seems a little odd since many of the videos are for Gameloft's own games.

Still none available on Android Eur (or Windows Eur) here in the UK.
LADY MADONNA
UK Leader of WELWYN WYVERNS
English speaking clan, established December 2019. Plenty of room for additional active team players in our League 4/5 drama-free clan. Come and join us!
Code: d38967c 

 
User avatar

Solarex

Dragon Mentor

Google Play (Android)
Posts

655

@Lady Madonna

The truth is that, there is a problem with videos on all platforms and servers, so the answer of CC is nonsense. :-)
User avatar

moromor28

Senior Member

Google Play (Android)
Posts

366

Only 2 available ads a day for me. Since more than a week...
Level-160
685 unique dragons
Started: 26 January 2019
Platform: Android EUR
Team members: Oyar, Koth'ez, Lysk, Momo'tu, Chang'E, Osiris, Love, Hermes, Verdrake, Hellion (all 90 lvl and 4 purple*) Bahajir is rising 
Code:45518d0
 
User avatar

MistyTerrain

Senior Member

Windows Phone
Posts

305

Ads are wild lately...sometimes I get multiple ones, other times they crash the game. Hopefully it gets sorted soon.
User avatar

Michelle123

Senior Member

Windows PC
Posts

343

Location

USA

2 videos a day only. nothing in Otto's lotto or for the dungeon stepping stones. WIN/EUR
Dark Magic Dragons
Proud member and Co-Leader
ID 399220 - WIN/EUR
Fighting Dragons - LVL 95 all 8* plus sigils| Ho'Mala| Fall | IK'EZ | Aphrodite | LOKI |Garden | Pangu
578 unique dragons
Playing 2 years
User avatar

Sheesh4

Senior Member

Google Play (Android)
Posts

462

Location

USA

My Card Pack ad and enchantment chest ads don't even work. They dont update, even though it's been well over the amount of time they refresh.
Joined DML 6 years ago (February 2, 2015). Took 4.5 year break. ~ lvl.117
Sheesh4 d6ea3
EUR Android