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Andras from Gameloft

Community Manager

Posts

2092

Location

Budapest

Sugar Rush Issues & Fix

Tue Apr 16, 2019 11:28 am
Hello everyone, 

We'd like to update you about the state of the Sugar Rush and our progress on fixing the technical issues. 

Clan Chat instability: 
It wasn't Sugar Rush related and was fixed a couple of hours ago. If you still experience instability with your Clan chat please reach out to us immediately! 

Sugar Rush event disappearing: 
We believe we found the cause of the issue and deployed a fix that should shortly reach all servers. Please let us know if there's a difference and the Sugar Rush event stops disappearing. Thanks.

Stay tuned for more information and thank you for your patience!
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trishkris

Senior Member

Windows PC
Posts

203

Re: Sugar Rush Issues & Fix

Tue Apr 16, 2019 11:36 am
Hello Andras

Its still not working for me. When I open the game I have to wait 10-20 mins for the clan event to appear. Until then, normal daily clan tasks appears. And if I close the game and open it again, I will have wait another 10-20 mins for the event to reappear.
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Carol M

Veteran

Windows PC
Posts

3123

Location

Dublin, Ireland

Re: Sugar Rush Issues & Fix

Tue Apr 16, 2019 12:01 pm
Hi Andras,

Do we have a time frame for the fix to hit all the servers?  It hasn't made it to our games yet, despite re-starting several time.

That's just the current question.  The rest of them will wait until the 'event' is stable, and there'll be a list.  Three of us have already finished the 15 allowed quests and obviously, there's no point in paying for three more.

Thanks
Carol

Edit:  it appears to be back on all our games ... currently
Zeus, Plushie, Sumo, Vortex, Pixel, Briar, Lantern, Autumn, Firestorm, Warlord, Archangel, Pixie, Reindeer, Crystal, Guardian.  563 unique dragons.
Started 11th January 2015

And they said I wouldn't last - snerk

Proud Leader of the Crazy Train Gang
Also known as 'Your Majesty' p)

 
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anniesap

Senior Member

Google Play (Android)
Posts

131

Location

Italia

Re: Sugar Rush Issues & Fix

Tue Apr 16, 2019 12:03 pm
Hi Andras,

No, it's still not working, my whole clan cannot see the event because it keeps disappearing.
I logged in an hour ago, it wasn't there, then after 10 minutes or so it reappeared and then disappeared again after 5 minutes, and I haven't seen it since.
Honestly, either you guys fix it for good, or it's not worth wasting time on this event, it's too unstable.
Leader of ARGYLE Clan, Level 15, League 4, Android EUR
We are looking for members who ARE active!
If you can take actively part in clan events, you are welcome! :-)
(no minimums required)
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myssy

Veteran

Windows PC
Posts

829

Re: Sugar Rush Issues & Fix

Tue Apr 16, 2019 12:04 pm
still not working here either....and the legendary quest will be running out in like halb an hour...that is really ****...
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ZiLi-de

Member

Windows PC
Posts

71

Re: Sugar Rush Issues & Fix

Tue Apr 16, 2019 12:12 pm
In the meanwhile the published workaround should do:
>>>> Change game language, ok, then back to previous setting, ok. <<<<
Here it worked.

But it's a pity, that just some high-valued tasks ran already into expiration, since event start, due to that event vanish issue. Given the fact that we have so few tasks for the whole event week, and already cannot get our daily max. complement of 1000 points, this is outright bad.
Papa ZiLi
:D
8b108a - Clan Palatinate Dragons @ WinEur
Berry Torchie Taiyi Archie Skully Hades final 100/8*
Pixie Crumbly Fall Poseidon rising
:D
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EdenH

Veteran

Google Play (Android)
Posts

554

Re: Sugar Rush Issues & Fix

Tue Apr 16, 2019 12:49 pm
How about a compensation? All the time we lost?
Proud co-leader of Deadly Dragons!
Android eur player, 350 dragons
Main team: Archangel 70 6☆ Anubis100 8☆
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Of10na

Senior Member

Apple (iOS)
Posts

311

Re: Sugar Rush Issues & Fix

Tue Apr 16, 2019 12:55 pm
The fix still hasn’t come through to iOS apa. How long should it take?
Recruitment Code: 28a970
Clan: My Casey
Platform: IOS APA
Gameloft Player ID: 40c192
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Rhianwen S.

Member

Windows PC
Posts

47

Re: Sugar Rush Issues & Fix

Tue Apr 16, 2019 12:58 pm
It is still not working on our sever either. The work around does help, but my clan members haven't bothered to restart the event and one has left. This has been an absolute disaster, and the worst launch in my 3+ years of playing this game. I personally hope we never see sugar rush again.
Recruitment code: 9f0a6 (Win Eur)
Proud clan leader: The Clan of Friendship (level 15, currently league 4)
Unique Dragons: 424 (plus the 24 in my inventory)
Playing with dragons since December 2015


 
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Hakaru

Member

Google Play (Android)
Posts

58

Re: Sugar Rush Issues & Fix

Tue Apr 16, 2019 12:59 pm
It's working for me after 15h waiting.
I manage to do my current quest and then i'll wait until anyone confirm that the event is stable.
Level player : 154
Platform/Server : Android/Eur
497 unique dragons
Main team members : Ra, Fall, Autumn, Taiyi Zhenren
Who's next team member ? Is it a divine or a legendary ? Is it for classic fights or for the dungeon ?