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Andras from Gameloft

Community Manager

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2092

Location

Budapest

The future of the Global Chat

Tue Mar 19, 2019 3:49 pm
Hello everyone,

After spending a month investigating the impact, pros and cons of the Global Chat we’d like to share our conclusions with you. We’d also want to thank all of you for expressing your opinions and suggestions here on the forum. Once again you demonstrated how incredibly dedicated you are to Dragon Mania Legends and we'd like to reassure you that your contribution is highly appreciated.

We’ve seen that introducing a globally accessible chat has positive impacts on the game experience – it helped you connect to new allies, share knowledge, form clans and get involved with each other's progression. It drove increased engagement levels that show just how important it is to have a set of social features that allow players to exchange their experiences freely and make new friends. However, besides the numerous positive effects of the chat, there’s also a downside: global chat didn’t reach our quality standards and we could not react as quickly as we wanted to the problems that arose. This is why we decided to toggle off the Global Chat feature from the game temporarily until we make some necessary improvements.

Until then we are going to work on the following features:
  1. Making sure that the global chat is a safe environment for everyone with better text filtering options
  2. Increasing visibility on the chat rules – providing you with better rules of engagement so you know what’s OK and what’s not.
  3. Making sure that the conversations stay on topic and that we can allow the community to become more independent by improving the way we process reports – both in speed and quality of response
  4. Creating rules that allow us to be more transparent when it comes to the sanctions applied in the chat.
This will take some time – it won’t happen overnight and certainly not in one month. But we’ll be working on it – we want to bring back the Global Chat but only when it’s in line with our quality standards. We know that the first version didn’t meet your expectations and we promise to do better in our next iteration.
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Bako

Senior Member

Windows PC
Posts

294

Re: The future of the Global Chat

Tue Mar 19, 2019 4:29 pm
Thanks For Info Andras But When you will have INfo About Update? :D (I don't meant exactly date) :D
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Idoine91

MVP / Dragon Elder

Windows Phone
Posts

5723

Location

France

Re: The future of the Global Chat

Tue Mar 19, 2019 5:00 pm
Thanks, Andras.
Windows Mobile 10 / Windows 10 eur​
Started 11 January 2015 - 507 unique dragons
Referral code : 30ec
​Clan : Proud member of 'Crazy Train Gang'
Team : Autumn, Lantern 90 5*, Archangel, Vortex, Taiyi Zhenren, Warlord, Hades, Hermes, Deco, Aries, Ra 92 4*

________________________________
Android eur
First start July 2015, second January 2018 - 324 unique dragons
Referral code : 99fa0
Team : Archangel, Fairy, Ra 58 4*, Osiris, Taiyi Zhenren, Seth, Deco, Dark Ice, Isis 60 3*
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ChalkyGnat68

Senior Member

Windows PC
Posts

135

Re: The future of the Global Chat

Tue Mar 19, 2019 5:09 pm
Thank you for the infomation.  Better now than later! :)
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Thegiantblur

Senior Member

Google Play (Android)
Posts

332

Re: The future of the Global Chat

Tue Mar 19, 2019 5:16 pm
Do zero tolerance. If you see children in the chat immediately disable them from using it. If you see someone trying to converse with children ban their account. Also get rid of those horrible color fonts.
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Paul De Bie

Member

Windows PC
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36

Re: The future of the Global Chat

Tue Mar 19, 2019 5:40 pm
:)
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kharly58

Member

Apple (iOS)
Posts

66

Re: The future of the Global Chat

Tue Mar 19, 2019 5:45 pm
FINALLY, something positive in regard to the Global Chat issue. THANK YOU SO MUCH, Andras... KUDOS to you and your team : ).
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dbcurrie

Dragon Mentor

Windows PC
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1303

Location

USA

Join Date: Fri Feb 24, 2017 8:06 am

Re: The future of the Global Chat

Tue Mar 19, 2019 5:57 pm
Thank goodness.

Might I offer a suggestion?

If your intention is to have this be a helpful chat about the game, then set it up for shorter times and advertise in advance that it's meant as a way for people to ask questions and get help. Maybe 4 hours at a time, once a week. Longtime players will no doubt show up to help answer questions, and your moderators can immediately remove any posts that don't belong.
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Idoine91

MVP / Dragon Elder

Windows Phone
Posts

5723

Location

France

Re: The future of the Global Chat

Tue Mar 19, 2019 6:17 pm
@dbcurrie, limiting the chat to a specific time slot is not really feasible for a world wide game...
Windows Mobile 10 / Windows 10 eur​
Started 11 January 2015 - 507 unique dragons
Referral code : 30ec
​Clan : Proud member of 'Crazy Train Gang'
Team : Autumn, Lantern 90 5*, Archangel, Vortex, Taiyi Zhenren, Warlord, Hades, Hermes, Deco, Aries, Ra 92 4*

________________________________
Android eur
First start July 2015, second January 2018 - 324 unique dragons
Referral code : 99fa0
Team : Archangel, Fairy, Ra 58 4*, Osiris, Taiyi Zhenren, Seth, Deco, Dark Ice, Isis 60 3*
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Carol M

Veteran

Windows PC
Posts

3085

Location

Dublin, Ireland

Re: The future of the Global Chat

Tue Mar 19, 2019 6:22 pm
Thank you Andras,

I'm grateful that Gameloft have finally realised that, in the current form, Global Chat was not up to standard. 

Good news 

Best
Carol
Zeus, Plushie, Sumo, Vortex, Pixel, Briar, Lantern, Autumn, Firestorm, Warlord, Archangel, Pixie, Reindeer, Crystal, Guardian.  536 unique dragons.
Started 11th January 2015

And they said I wouldn't last - snerk

Proud Leader of the Crazy Train Gang
Also known as 'Your Majesty' p)