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Angela Kropp

Junior Member

Google Play (Android)
Posts

1

Re: No Videos at all

Sun Jun 17, 2018 10:05 pm
Bei mir gehen auch keine Videos....
0e0d76d
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Andras from Gameloft

Community Manager

Posts

1936

Location

Budapest

Re: No Videos at all

Mon Jun 18, 2018 10:07 am
Hello everyone, 

Just a quick catch up, we are still working on a solution for everyone. Thank you all for sending us your codes it makes the tracking much faster.
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anniesap

Member

Google Play (Android)
Posts

74

Location

Italia

Re: No Videos at all

Tue Jun 19, 2018 12:03 pm
Yesterday the videos were working, and today (19 June) they are not working again...

Andras, I sent you my code yesterday, by private message, thanks.
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tigershark

Senior Member

Google Play (Android)
Posts

194

Re: No Videos at all

Tue Jun 19, 2018 3:40 pm
Sometimes they work, sometimes they don't.     #9d90
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Happytiri

Junior Member

Windows PC
Posts

3

Re: No Videos at all

Tue Jun 19, 2018 7:16 pm
As you say that sending you our codes helps you, here is mine: ffaf47e.
Videos still won't play at all.
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fronito

Junior Member

Google Play (Android)
Posts

1

Re: No Videos at all

Tue Jun 19, 2018 8:24 pm
Hello everyone,
ich kann seit ein paar Tage ebenfalls keine Videos sehen (Samsung S4, euro-gold, meine Nummer ist: d9381c3).
Freue mich über eine schnelle Rückmeldung bzw Fehlerbehebung. 
Danke fronito 

I also can't watch any videos. 
I'm looking forward to your answer. 
regards fronito
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snapdragon33

Veteran

Windows PC
Posts

1032

Location

USA, tennessee

Re: No Videos at all

Wed Jun 20, 2018 4:55 am
i play on window PC and all my videos worked today except for otto's lotto
Snapdragon33
Proud Member of  The Crazy Train Gang
Windows 10 pc (Eur- Gold)
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mandy j

Junior Member

Apple (iOS)
Posts

13

Re: No Videos at all

Mon Jun 25, 2018 7:59 am
I don’t know if it really got fixed, but this morning my videos worked again :) I hope they work for everyone again that didn’t get the videos to work.
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Butterfly369369

Junior Member

Google Play (Android)
Posts

27

Re: No Videos at all

Wed Jun 27, 2018 6:44 am
Hello there. Since yesterday, about 2 hours before change the day in game I can't watch any ad videos. All I'm getting is grey screen like a broken old movie and a button either end or reload, which is not working. Recruitment code is 51260dc. Using Samsung Ace 4 with Android 4.4.4. And I
don't know if it helps but the last time my ad videos wasn't working also was after watching 1 time ad from nju mobile.
Playing on Android, serwer eur-gold 73482fe, recruitment code 51260dc.
User avatar

AlexYs FromGameloft

Community Manager

Posts

7603

Re: No Videos at all

Wed Jun 27, 2018 3:50 pm
Hello, just wanted to let you know that the issue should be fixed for most users by now. However, in case the problem happens again (getting no videos for a lengthy period of time), please don't hesitate to reply in this thread. Of course, mention your friend code, server and platform when posting, as this info is very important when investigating the issue. Thanks, everyone!