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Vlad Drăculea

Junior Member

Google Play (Android)
Posts

2

Re: No Videos at all

Sat Jun 09, 2018 8:46 am
Still no videos for two weeks except wednesday.
Android
8f90h7g
eur ~ eur Gold
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snapdragon33

Veteran

Windows PC
Posts

1049

Location

USA, tennessee

Re: No Videos at all

Sat Jun 09, 2018 10:06 am
no videos here, even after repeated clicking, trying force them to come up.
Snapdragon33
Proud Member of  The Crazy Train Gang
Windows 10 pc (Eur- Gold)
Gift and Play Daily
Referral Code:  9c460
Hope Springs Eternal
Treat others as you wish to be treated. 
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0Dragon0

Junior Member

Google Play (Android)
Posts

25

Re: No Videos at all

Sun Jun 10, 2018 10:54 am
Finally, to see some results during the heroic struggles.
Take a diamond action.
It's really a professional job, a professional team. Hats off.
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johnna1975

Veteran

Google Play (Android)
Posts

1219

Re: No Videos at all

Sun Jun 10, 2018 8:54 pm
@Andras
update as for the videos: if it used to be random now my first account sort of working after clicking on the button for videos many times, but I get no videos at the dungeon .
my second account on the other hand shows new signs: 
the wheel is turning endlessly trying to watch a video which forces me to reopen the app. then the message for no more videos available is now not in grey as it used to be but in blue and stays constant that way
YoniHaimovich/ b0248f/ 5. 11.2015/ 532 unique dragons/ Love, Sumo, Briar, Zeus, Plushie, Gentelman, Polar Bear, Crumbly all 80 ****/ ID: d2460h
Yoni Sleepovich/ 60b8a2/ 30.5.2016/ 525 unique dragons/ Torch, Autumn ,Vortex, Hades, Posh, Springtime, Crumbly all 80 ****/ Id: 82d0c4
Level 150 Proud Leader of DMD and DMD2
Both Android Eur
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Andras from Gameloft

Community Manager

Posts

2078

Location

Budapest

Re: No Videos at all

Mon Jun 11, 2018 2:18 pm
Hello everyone, 

Your help is highly appreciated and we are tracking your accounts to find the cause of this issue. We'd like to let you know that the DML team does everything that's possible to make the investigation faster but in certain cases (like this one for example), the solution is not entirely up to us. The dev team really tries to get back the videos for you but we are heavily dependent on other parties too in this situation. We hope you understand!
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Idoine91

MVP / Dragon Elder

Windows Phone
Posts

5617

Location

France

Re: No Videos at all

Mon Jun 11, 2018 3:11 pm
I find it better since a few hours, more videos/less 'no videos, as it's only the Disney one on the tablet for the moment...
Windows Mobile 10 / Windows 10 eur​
Started 11 January 2015 - 493 unique dragons
Referral code : 30ec
​Clan : Proud member of 'Crazy Train Gang'
Team : Autumn, Lantern 90 5*, Archangel, Vortex, Taiyi Zhenren, Warlord, Hades, Hermes, Deco, Aries, Ra 92 4*

________________________________
Android eur
First start July 2015, second January 2018 - 306 unique dragons
Referral code : 99fa0
Team : Archangel, Fairy, Ra 58 4*, Osiris, Taiyi Zhenren, Seth, Deco, Dark Ice, Isis 60 3*
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duncand

Senior Member

Apple (iOS)
Posts

356

Join Date: Sun Nov 19, 2017 4:01 pm

Re: No Videos at all

Tue Jun 12, 2018 2:36 am
Haha, funny... I just clicked on one of the hovering habitat gems and got the “No videos avavible” dialogue simultaneously on top of Otto splash screen offering me more “FREE treasure”.

Just look at his smug mug mocking me! :/

While I appreciate the the humor, I’d appreciate the gems much more-so... one forgets how much they add up until they’re gone :(
soulFile: Level 150+
Dragons: Unique 555 | Legendary 72 | Divine 31 Boss 20
Team: (100x8)
 Taiyi Zhenren | Hypnos | Thor | Sumo | Plushie | Autumn
(80x7) Hathor | Skeleton | Yin Yang | Vortex | Lantern | Crumbly | Skully | Radiant
Clan Duncan: Level 15 | League 5
Dragons: Chip | Rupita | Striker | Gravelis | Amoura | Brimstone | Kutter
Team: (~95) Join Request | Code 40ccba | iOS EUR~Gold
"TURPILLI IC IACIT PUUERI TRILUNI DUNOCATI"  The Fort Warrior!
(Playing since 10.10.15, Clan est. 6.6.16)

 
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irishlady911

Junior Member

Windows PC
Posts

2

Re: No Videos at all

Wed Jun 13, 2018 3:50 am
I also am not getting videos for the gems from farming, and for the shortened breeding time. I haven't used the Otto's Lotto in a while so I don't know if that is effected also, but the other videos are running only if I "force" them as well by clicking on them several times. This has been going on with my account for about a week or so, figured it would be resolved by now.
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duncand

Senior Member

Apple (iOS)
Posts

356

Join Date: Sun Nov 19, 2017 4:01 pm

Re: No Videos at all

Wed Jun 13, 2018 4:50 am
The problem with the gems is you don’t get a second chance to “force” them... the error appears and the gems just disappear :(

Sorry but “forcing” really isn’t an acceptable “workaround”... and I wouldn’t push this except the community manager stated in another post that they had the same problem but “just forced them” as if it was not a problem :/ It is when you rely on these sources for gems.
soulFile: Level 150+
Dragons: Unique 555 | Legendary 72 | Divine 31 Boss 20
Team: (100x8)
 Taiyi Zhenren | Hypnos | Thor | Sumo | Plushie | Autumn
(80x7) Hathor | Skeleton | Yin Yang | Vortex | Lantern | Crumbly | Skully | Radiant
Clan Duncan: Level 15 | League 5
Dragons: Chip | Rupita | Striker | Gravelis | Amoura | Brimstone | Kutter
Team: (~95) Join Request | Code 40ccba | iOS EUR~Gold
"TURPILLI IC IACIT PUUERI TRILUNI DUNOCATI"  The Fort Warrior!
(Playing since 10.10.15, Clan est. 6.6.16)

 
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0Dragon0

Junior Member

Google Play (Android)
Posts

25

Re: No Videos at all

Wed Jun 13, 2018 7:59 am
Is it anyway that this disabled company will be replaced this year by a skilled, working team? Or will this beautiful masterpiece stay, and it will never be repaired?
2 weeks ago nowhere!