Having troubles in Dragolandia? Encountered a bug or experiencing technical difficulties? This is the place to report.
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DML (0a2ed4)(iOS)

Junior Member

Apple (iOS)
Posts

24

Alex Help me out!!!! I lost my game!!!!

Fri Jul 06, 2018 1:14 am
Hello Alex, as everyone said i should post my problem here , i am going to,During the solo event, my event progress was not saving up when the update came out, i thought to reinstall my game so it work properly, I reinstalled my game, i saw my all game progress got lost, my recuritment code, data server ,player id everything got changed, i tried every possible way to backup my game, but it failed. 
••••••••Game Details was :••••••••
My previous recruitment code was : 0a2ed4
My platform : iPhone 6 (iOS)
My Save Data Server was : apa(apa ~ gold)
My Player Id was : 2c4gf6
My Dragons were : 257/488 Dragons (Masque and      Refree to be hatched)
•••••••After reinstalling it got changed to:••••••
Recruitment code got changed to : 5f6506
Save Data Server got changed to : eur(eur ~ gold)
My gameloft player id got changed to : 7h8728
No.of dragons got changed to : 3/488 Dragons

((((On top of that my facebook id was Ajay Ajay and i cant connect my id with that empty game because i lost my facebook account as i lost my password for it and i am Canada right now, and i cant bring confirmation message from my Indian number))))

======I have my gameplay screenshots tooo=======
=====I lost so many dragons like neon, raptor, so on because i cant play my dragon mania legends=====
kindly give my game back to me
kindly reply to me
thanks
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AlexYs FromGameloft

Community Manager

Posts

7306

Alex Help me out!!!! I lost my game!!!!

Tue Jul 10, 2018 12:17 pm
Hi, there! Please know that only the folks from customer care can help recover your lost progress. As such, I'd suggesting opening a support ticket with them as soon as possible: viewtopic.php?f=1798&t=637383#p3354893. If it takes too long to get a reply, please return to this thread with your ticket ID, then I can bump your case on the CC support list. Thanks.
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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DML (0a2ed4)(iOS)

Junior Member

Apple (iOS)
Posts

24

I just submitted for tge ticket ID!!! I will soon get my ticket ID and i will post it here!! 😭😭😭
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DML (0a2ed4)(iOS)

Junior Member

Apple (iOS)
Posts

24

Hello Alex !!!
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DML (0a2ed4)(iOS)

Junior Member

Apple (iOS)
Posts

24

Hello Alex, This is my ticket Id : 16299180 !!! I hope i can get my game back as soon!!!
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AlexYs FromGameloft

Community Manager

Posts

7306

Alex Help me out!!!! I lost my game!!!!

Fri Jul 13, 2018 12:08 pm
Hello, thanks for sharing your ticket ID with me. Please don't forget to reply back to that support email so that an actual dedicated agent can be assist you with the issue at hand. Also, to make the process smother please mention your recruitment code when replying to the ticket (both the new and the old one if you have them). Thanks.
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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angel delight

Junior Member

Windows PC
Posts

1

Hello alex i have lost all my game progress lvl 96 i was i have spent money on gems ect. Only to find my game has disappeared, i have email quite a few times but still waiting on my problem being sorted. This was 5 weeks ago and i am still waiting i am not happy as you can understand so i have come here and saw someone else has had the same problem. all emils from gameloft when into my spam box and i am wondering if the same happened to the emails i sent back i will give it a few more weeks, and if i haven't had my problem sorted i will have to complain and request this to be investigated. As i have lost not only my game progress but my money to. I Hope this will be resolved as its very unsettling to have to be in this situation.

regards angel delight
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AlexYs FromGameloft

Community Manager

Posts

7306

Alex Help me out!!!! I lost my game!!!!

Mon Jan 06, 2020 10:19 am
Hello angel delight, sorry that this happened to you. :( Please let me know your ticket ID so I can message customer care to help you out in getting your DML progress back. The ticket number can be found in the automated response email you should have received after reporting the issue to Customer Care. If you don't have a ticket yet about this issue, please follow the instructions present here: viewtopic.php?f=2089&t=637383. Once you have the ticket, please return here with it. Thanks and waiting for your reply.
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.