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Will Coffin

Junior Member

Apple (iOS)
Posts

1

Re: Fix on negative stamina

Tue Aug 21, 2018 1:34 pm
Irene,

 Still no update. Most my characters have-6000/20.
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Irina FromGameloft

Retired Community Manager

Apple (iOS)
Posts

55

Location

Gameloft

Fix on negative stamina

Tue Aug 21, 2018 2:12 pm
I see. I'll report back to the devs
Meanwhile, the only workaround for now would be through the Customer Care team in-game
Community Moderator on a bunch of awesome Gameloft games 
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BobSeufert

MVP

Apple (iOS)
Posts

1190

Re: Fix on negative stamina

Mon Oct 08, 2018 12:50 am
Two months after the introduction of Update 35 the stamina problem still hasn't been fixed on IOS. Thank you.
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Karina from Gameloft

Community Manager

Google Play (Android)
Posts

168

Re: Fix on negative stamina

Mon Oct 08, 2018 8:58 am
All cases with the negative stamina regardless of the platform should be reported to our Customer Care. 

Thanks!
Game Community Manager - SMU
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BobSeufert

MVP

Apple (iOS)
Posts

1190

Re: Fix on negative stamina

Mon Oct 08, 2018 10:42 pm
Thank you Karina. Is any reason ever given why GL just doesn't fix the problem instead of burdening Customer Care with more work?
Thank you, Bob.
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kennynaitz

Senior Member

Apple (iOS)
Posts

147

Re: Fix on negative stamina

Fri Oct 12, 2018 12:58 am
Silencio.

Thanks Bob!!
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trojanjoe7

Junior Member

Apple (iOS)
Posts

16

Re: Fix on negative stamina

Tue Nov 06, 2018 11:38 pm
Nearly three months and still not fixed... 🤷🏻‍♂️
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Seejay82

Junior Member

Apple (iOS)
Posts

4

Re: Fix on negative stamina

Thu Nov 08, 2018 12:19 am
So I have a pretty major problem that stemmed from negative stamina. 

Reported it to CC, who said they’d reset my account. I’d then have to run the tutorial, sign into Facebook to restore my game & problem solved. Only it didn’t. I am now in a loop of trying to run level 6 I believe, only for the game to crash when I tap anything after selecting that level. Completely closing the app & restarting doesn’t work, nor does deleting the app & re-installing. Why is my game so very broken & why can no-one get it fixed. It’s been over a week now & Gaspar at CC is giving me the same advice time & time again when though I reply every time that it doesn’t work. Someone please help.
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Karina from Gameloft

Community Manager

Google Play (Android)
Posts

168

Re: Fix on negative stamina

Thu Nov 08, 2018 3:22 pm
Can you DM me with your ticket ID? 

Thanks!
Game Community Manager - SMU
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Seejay82

Junior Member

Apple (iOS)
Posts

4

Re: Fix on negative stamina

Thu Nov 08, 2018 7:28 pm
Unfortunately, I’m not authorised to send DM’s on here Karina, but my ticket ID is 17061070. Apparently Luis has just picked up my case, albeit after a 24 hour wait for a reply. Not good enough.