Something interesting to share? Come on in!
no avatar

RussZTT

Junior Member

Windows PC
Posts

10

Game crashes at logo

Thu Feb 18, 2021 12:05 am
Less than a yr old PC with Windows 10, fully updated. No new updates before the game crashed.  Modern Combat 5 was working fine till the other day.  When I open it, it gets to the Gameloft logo and closes.  Below is the Event Viewer logs. I tried a bunch of things and so far nothing worked.  I created a new admin test account on my PC, installed the game and it works fine ( at the very begining of the game).  Looks like it installed in the same directory.  Get back into my main account and still crashes out.  I'm level 94 and would hate to start over.  Hoping someone has the fix or some answers.  I emailed the company, got a ticket number but no response.  Thanks for anyone that can assist.

Faulting application name: WindowsEntryPoint.Windows.exe, version: 0.0.0.0, time stamp: 0x5fc008f6
Faulting module name: WindowsEntryPoint.Windows.exe, version: 0.0.0.0, time stamp: 0x5fc008f6
Exception code: 0xc0000005
Fault offset: 0x012da4f5
Faulting process id: 0x6778
Faulting application start time: 0x01d70589446aafcb
Faulting application path: C:\Program Files\WindowsApps\A278AB0D.ModernCombat5Blackout_5.7.1.2_x86__h6adky7gbf63m\WindowsEntryPoint.Windows.exe
Faulting module path: C:\Program Files\WindowsApps\A278AB0D.ModernCombat5Blackout_5.7.1.2_x86__h6adky7gbf63m\WindowsEntryPoint.Windows.exe
Report Id: ceecbb22-b38b-4238-bf5f-e3ab5b057480
Faulting package full name: A278AB0D.ModernCombat5Blackout_5.7.1.2_x86__h6adky7gbf63m
Faulting package-relative application ID: App
no avatar

RussZTT

Junior Member

Windows PC
Posts

10

Re: Game crashes at logo

Thu Feb 18, 2021 10:54 pm
Got it and found the WindowsEntryPoint dmp file.

Thank you!!!!

EDIT:  So I found the Customer Care form to fill out to send them.  Unfortunantly it wont send.  Reading it says the emails wont be read directly.  Do you have another sourse to send this dump file too?
no avatar

Angus-Young

Junior Member

Windows PC
Posts

4

Re: Game problem

Sun Feb 21, 2021 7:44 pm
hi guys i have a problem with the game it always gives me connection problems, advice?
no avatar

RussZTT

Junior Member

Windows PC
Posts

10

Re: Game crashes at logo

Tue Feb 23, 2021 10:08 pm
Follow the advice given to me above. Still waiting on a reply from the 14th...
no avatar

RussZTT

Junior Member

Windows PC
Posts

10

Re: Game crashes at logo

Mon Mar 01, 2021 11:15 pm
Not a word from "Customer Support'....
no avatar

RussZTT

Junior Member

Windows PC
Posts

10

Re: Game crashes at logo

Fri Mar 12, 2021 11:27 pm
Customer Support ****. STILL nothing...
no avatar

RussZTT

Junior Member

Windows PC
Posts

10

Re: Game crashes at logo

Sun May 16, 2021 8:17 pm
Still no response.