Skidding/Handling Issues (X2 and others)

Regarding compensation, I emailed CC and asked them politely what compensation we can expect for purchasing a defect product.  I also asked when we can expect the fix to be rolled deployed  Their response:

[begin email]
Thanks for getting back to us.
Unfortunately, we have to confirm that we have already received similar complaints and our developers are working on a fix that should become available with the upcoming updates.
Meanwhile, we cannot offer any compensations and have to wait until the issue will be fixed for all the customers affected.
Should you have any other concern, please feel free to let us know.
Sincerely,
Elena
Gameloft Customer Care
[end email]

Dont know what to make of this email where she says they have confirm if they have received similar complaints?  Is she saying they havnt received enough complaints about the handling issue?

No, she says the opposite, she confirms that they have already received similar complaints.

Now there's a slip-up (excuse the pun). Using the word customers and not players or users. That's unusual.

Now there's a slip-up (excuse the pun). Using the word customers and not players or users. That's unusual.

^^^ This. It is an important distinction. And definitely focuses this issue on the fact that we are customers that have in many cases paid money for these "products" that are defective and we deserve relief...

Good catch there @Harry. 👍

Today I am gonna create a new email to get a new ticket, seeing as the one going back months was deleted by GL, and paste in a bunch of emails and including vids previously supplied.

🤐

Now there's a slip-up (excuse the pun). Using the word customers and not players or users. That's unusual.

^^^ This. It is an important distinction. And definitely focuses this issue on the fact that we are customers that have in many cases paid money for these "products" that are defective and we deserve relief...

Good catch there @Harry. 👍

The player, racer & user terminology gets GL off the hook for all sorts of legal arguments. Calling someone a customer opens up all the consumer rights laws for his country. Assuming cash has changed hands.

C'mon guys it's been called customer care since the beginning!

C'mon guys it's been called customer care since the beginning!

Yes CC is available to all but your not a customer until you spend money.

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I remember Prickly Pepper apologised to us once for calling us "customers", he thought we'd be offended.

Now the interesting question is; was Pepper Pig actually better than our ghost CM?

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I remember Prickly Pepper apologised to us once for calling us "customers", he thought we'd be offended.

Now the interesting question is; was Pepper Pig actually better than our ghost CM?

Your right DM, I forgot about those posts. Well remembered.

Was Pepper better? No. Noticed Andreea still does the Bugs and Technical forum. My guess is she's been told to stop wasting time hanging out in Discussion.