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Javi_Brias Arrastia

Senior Member

Windows PC
Posts

363

Location

UK

FYI re Customer Service

Tue Aug 20, 2019 1:43 pm
I thought I'd post a reply I got today from Customer Service. Check it out.

"Thanks for getting back to us.
We apologize for this inconvenience.
We trust that you had landed by accident at the cheaterboard of the game and that's why you were seeing such results.
Probably your being in cheaterboard was false positive result from in-game anti-cheating system.
Please understand that it's only way to define cheaters by suspecting everyone, we will keep working on improving this system.
At the moment you appear to be back in the normal leaderboard of the game."

How [....] does a company have to be to assume that all their customers are cheaters???!!! WOW!

YOU are the enemy.
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Dex1

Expert Racer

Windows PC
Posts

5017

Re: FYI re Customer Service

Tue Aug 20, 2019 2:22 pm
It would be ok only if there are not cheaters all the time in regular LB when there are good rewards.
Anticheat system not catching smarter **** engines.
Punkbuster is solution.
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audiorapture

MVP

Apple (iOS)
Posts

6133

Location

IOS

Re: FYI re Customer Service

Tue Aug 20, 2019 3:54 pm
Unfortunately, when in comes to computer systems, assuming that every user is a potential threat is increasingly the correct assumption.

Not saying that GL's implementation is correct, though.
Contact Customer Care to get a ticket ID: viewtopic.php?f=1908&t=699439
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Playing A8 since Feb 22, 2016. Own 269 vehicles. Total Play Time: 84d 16h. The FLU ate my other stats.
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Igor Polski

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Windows PC
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1208

Re: FYI re Customer Service

Tue Aug 20, 2019 4:50 pm
audiorapture wrote:
Unfortunately, when in comes to computer systems, assuming that every user is a potential threat is increasingly the correct assumption.

Not saying that GL's implementation is correct, though.

Yeah, that's how it's done in the computer world. Think about it...do you only run your AV software for certain web sites or all the time? What GL said is correct but they could have worded it a lot better. Oh, I really doubt that they are "working to improve the system". If they'd been doing that I suspect we all would be a much happier lot.
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Rons-Place

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Apple (iOS)
Posts

605

Re: FYI re Customer Service

Tue Aug 20, 2019 9:46 pm
Igor Polski wrote:
Yeah, that's how it's done in the computer world. Think about it...do you only run your AV software for certain web sites or all the time? What GL said is correct but they could have worded it a lot better. Oh, I really doubt that they are "working to improve the system". If they'd been doing that I suspect we all would be a much happier lot.



GL might do something, I've been on CB a few days now and the last reply I received:

Hello,
Thank you for your message.

Please accept our apologies for these inconveniences.
I've just forwarded this information to our developers for further investigation.
We will contact you as soon as we get any news.
Thank you for your patience.
Kind regards,
Too old to die young
Racing Name: Rot10-Ronny
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ash1

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Google Play (Android)
Posts

3208

Re: FYI re Customer Service

Tue Aug 20, 2019 10:06 pm
To be fair CC have no control over hack-detection. All they can do is repeat the party line. The poor sods are probably as exploited as we are.
Cars owned: 220
Racing name: Wuxifingerhold6
A8 RIP
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NoobDriver

Veteran

Apple (iOS)
Posts

7149

Re: FYI re Customer Service

Wed Aug 21, 2019 2:29 am
"Rest assured.."
"Stop using ****/hack.."
[..a lot of nsfw words...]
:D
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Neilson

Veteran

Google Play (Android)
Posts

3197

Re: FYI re Customer Service

Wed Aug 21, 2019 4:37 am
GL got a new **** detection server ! I got the video from GoofLoft security camera,s . They'll set it up , when dude gets out of the hospital 😁
Attachments
giphy.gif
Gameloft employee loading new **** detector ! It's broken but rest assured GL will fix it
giphy.gif (1.45 MiB) Viewed 275 times
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blaine58

Veteran

Windows PC
Posts

906

Re: FYI re Customer Service

Wed Aug 21, 2019 5:28 am
Neilson wrote:
GL got a new **** detection server ! I got the video from GoofLoft security camera,s . They'll set it up , when dude gets out of the hospital 😁

That one is a classic
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Dex1

Expert Racer

Windows PC
Posts

5017

Re: FYI re Customer Service

Wed Aug 21, 2019 8:22 am
Ha ha ha, thnx Neilson, it get my day :)