Speak about anything related to Asphalt 8!
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Alexatrom

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Apple (iOS)
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1836

Re: Known and Recent Issues

Mon Jul 06, 2020 8:09 am
.
Players want: FUcheaters. - Cheaters act: FUplayers. - FUGL says: so what?

“Never one, without the other'' - Greatest joke between me and FUGL.

Fank U Gery Luch
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drhunziksv

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Google Play (Android)
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689

Re: Known and Recent Issues

Mon Jul 06, 2020 8:18 am
this happened to me as well. I asked CC but then forgot about it. The explanation is probably that you are 5.4% , display shows 5%, but actual prize is the 10% category.
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Alexatrom

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Apple (iOS)
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1836

Re: Known and Recent Issues

Mon Jul 06, 2020 9:27 am
.
Players want: FUcheaters. - Cheaters act: FUplayers. - FUGL says: so what?

“Never one, without the other'' - Greatest joke between me and FUGL.

Fank U Gery Luch
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Neilson

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Google Play (Android)
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4040

Re: Known and Recent Issues

Mon Jul 06, 2020 9:48 am
@ Alexatrom. Your SS shows you in top 5% with all the rewards
Contact CC & put in ticket & get your tokens !! You won them , you deserve to get what you won ! 👍
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Владо_Б

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Google Play (Android)
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1139

Re: Known and Recent Issues

Mon Jul 06, 2020 7:37 pm
Alexatrom wrote:
drhunziksv wrote:
this happened to me as well. I asked CC but then forgot about it. The explanation is probably that you are 5.4% , display shows 5%, but actual prize is the 10% category.

I agree that this could be a likely explanation, which also means that this %-display is a gamble. You never know whether you are 5.0% (within the category) or 5.1-5.9% (outside) and the "achieved" information is completely misleading then ...

On one kit cards TLE i am top 9%. Received 5 cards corresponding to outside top 10% - top 30%. 9.1 or 9.9 i'm still in top 10%. The game just scam the players, that's the simple truth. It happens on every festival. Won't bother CC for 1 card at all.
 
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AndreeaFromGameloft

Community Manager

Windows PC
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1

Known and Recent Issues

Tue Jul 07, 2020 3:11 pm
I've sent an email for your issue, Alexatrom.

I hope they will give you the missing tokens and fix this issue altogether.
''Never one, without the other'' - Greatest story between me and games
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audiorapture

MVP

Apple (iOS)
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6322

Location

IOS

Re: Known and Recent Issues

Tue Jul 07, 2020 3:56 pm
drhunziksv wrote:
this happened to me as well. I asked CC but then forgot about it. The explanation is probably that you are 5.4% , display shows 5%, but actual prize is the 10% category.

Unfortunately, that is exactly the problem - leaderboard shows you at 5%, you are actually at 5.x% and you don't get the 5% rewards.

If this happens to you, please contact Customer Care to get the rewards the app says you earned.

@Владо_Б - not sure what happened in your specific case, it doesn't seem to follow the above explanation.
Contact Customer Care to get a ticket ID: viewtopic.php?f=1908&t=699439
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Playing A8 since Feb 22, 2016. Own 269 vehicles. Total Play Time: 84d 16h. The FLU ate my other stats.
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Alexatrom

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Apple (iOS)
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1836

Re: Known and Recent Issues

Tue Jul 07, 2020 4:03 pm
.
Players want: FUcheaters. - Cheaters act: FUplayers. - FUGL says: so what?

“Never one, without the other'' - Greatest joke between me and FUGL.

Fank U Gery Luch
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AndreeaFromGameloft

Community Manager

Windows PC
Posts

1

Known and Recent Issues

Tue Jul 07, 2020 4:18 pm
I'm glad everything worked out, Alexatrom ^^

Our team is monitoring this issue, it is indeed a percentage issue.

Those who are facing this issue, submit tickets to CC, private message me and I will personally give them to our agent to send you all the tokens missing.
''Never one, without the other'' - Greatest story between me and games
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Itsyou18

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Apple (iOS)
Posts

949

Re: Known and Recent Issues

Tue Jul 07, 2020 9:40 pm
Remind them that we are rewarded 20K FUcoins a week useful for a 5 minute TK and weekly VIP rewards are not weekly.